Inteligencia Emocional En La Empresa Daniel Goleman
Emotional Intelligence in the workplace has become a buzzword in recent years. Many companies are beginning to recognise the importance of soft skills, such as self-awareness and empathy, in creating a successful and productive workplace. One of the leading voices on the subject is Daniel Goleman, a psychologist and author who popularised the concept of Emotional Intelligence in the 1990s. In this article, we will explore the topic of Emotional Intelligence in the workplace and examine the work of Daniel Goleman in more detail.
What is Emotional Intelligence?
Emotional Intelligence is the ability to recognise and manage our own emotions and those of others. It is a crucial skill in the workplace, where the ability to relate to others and communicate effectively can be the difference between success and failure. Emotional Intelligence is made up of several key components, including self-awareness, self-regulation, motivation, empathy and social skills.
Self-awareness is the ability to recognise and understand our own emotions. It includes an understanding of our strengths and weaknesses, our values and beliefs, and our impact on others. Self-regulation is the ability to manage our own emotions, thoughts and impulses. It involves being able to control our emotions, even in challenging situations, and to adapt our behaviour to different environments.
Motivation is the ability to find meaning and purpose in our work. It includes being driven by a sense of personal fulfilment rather than external rewards. Empathy is the ability to understand and appreciate the feelings of others. It enables us to connect with others on a deeper level and build strong relationships.
Social skills are the ability to communicate effectively with others and build strong relationships. It includes skills such as active listening, assertiveness, and conflict resolution.
Why is Emotional Intelligence important in the workplace?
Emotional Intelligence is a vital skill in the workplace for several reasons. Firstly, it is essential for effective communication. Good communication is the cornerstone of any successful team, and without it, misunderstandings and conflicts can arise. Emotional Intelligence enables us to communicate more effectively by understanding our own emotions and those of others. It allows us to build stronger relationships with our colleagues and to resolve conflicts more easily.
Secondly, Emotional Intelligence is important for leadership. A leader who is emotionally intelligent is better equipped to inspire and motivate their team. They can connect with their team on a deeper level and create a more positive and supportive work environment. Emotional Intelligence also enables leaders to make better decisions by considering the feelings and perspectives of others.
Finally, Emotional Intelligence is important for our own personal wellbeing. It enables us to manage our emotions more effectively and to develop better coping mechanisms for dealing with stress and pressure. It is a vital skill for maintaining good mental health in the workplace.
The work of Daniel Goleman
One of the most influential voices on the topic of Emotional Intelligence is Daniel Goleman. Goleman is a psychologist and author who popularised the concept of Emotional Intelligence in his book, 'Emotional Intelligence: Why It Can Matter More Than IQ' in 1995. Since then, he has gone on to write several other bestselling books on the subject.
Goleman's work has focused on the importance of Emotional Intelligence in a range of settings, including education, healthcare and the workplace. He has emphasised the crucial role that Emotional Intelligence plays in effective leadership and has argued that it is more important than technical skills in many situations.
Goleman has identified several key skills that are essential for Emotional Intelligence in the workplace. These include self-awareness, self-regulation, motivation, empathy and social skills. He has also emphasised the importance of developing Emotional Intelligence through ongoing training and practice.
Case Study: Google
One of the most famous examples of a company using Emotional Intelligence in the workplace is Google. In 2007, the company launched a programme called 'Search Inside Yourself' (SIY), which was designed to teach employees the skills of Emotional Intelligence. The programme was based on the work of Daniel Goleman and other experts in the field.
Since its launch, the SIY programme has become very popular within the company and has spread to other organisations. It has been credited with improving employee wellbeing and productivity and creating a more positive work environment.
Table: The Five Key Skills of Emotional Intelligence in the Workplace
| Skill | Description |
|----------------|-----------------------------------------------------------------------------------------------------------------------------|
| Self-awareness | The ability to recognise and understand our own emotions, strengths and weaknesses, values and beliefs, and impact on others. |
| Self-regulation| The ability to manage our own emotions, thoughts and impulses. It involves being able to control our emotions even in challenging situations, and to adapt our behaviour to different environments. |
| Motivation | The ability to find meaning and purpose in our work. It includes being driven by a sense of personal fulfilment rather than external rewards. |
| Empathy | The ability to understand and appreciate the feelings of others. It enables us to connect with others on a deeper level and build strong relationships. |
| Social skills | The ability to communicate effectively with others and build strong relationships. It includes skills such as active listening, assertiveness, and conflict resolution. |
Conclusion
Emotional Intelligence is a crucial skill in the workplace, and the work of Daniel Goleman has been instrumental in popularising the concept. By developing the key skills of Emotional Intelligence, such as self-awareness, self-regulation, motivation, empathy and social skills, we can improve our communication, leadership and personal wellbeing. Companies such as Google have already recognised the importance of Emotional Intelligence and are using programmes like Search Inside Yourself to promote it within their organisations. With ongoing training and practice, we can all improve our Emotional Intelligence and create a more positive and productive workplace.
